win63's Privacy Policy
This document clearly explains how win63 responsibly collects, uses, and protects your personal information.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users ("you" or "user") of the win63 platform. By visiting the win63.bar website or creating an account, you are considered to have accepted the terms described in this Policy. We treat your privacy with the utmost importance and are committed to protecting your personal information.
The purpose of this Policy is to clearly inform you about what information win63 collects about you, why it is collected, how it is stored, and in what circumstances it may be shared with third parties. If this Policy changes, we will update it on the website and notify you where applicable.
win63 is a safe and reliable platform. Your information is secured using SSL encryption and modern data protection technology.
What Information We Collect
The following types of information may be collected to provide services on the win63 platform:
Personal Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Email address and mobile number
- Username and password (encrypted)
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Transaction history — deposit and withdrawal records
- Deposit amounts and timestamps
- Withdrawal requests and processing details
Technical Information
- IP address and device identifiers
- Browser type and operating system
- Cookies and session data
- Logs of which pages were visited and for how long
Gaming Activity Information
- Play history — which games, when played, and bet amounts
- Records of bonuses and promotions received
- VIP level progress
- Records of communications with the support team
Purpose of Data Use
win63 uses collected information only for the legitimate purposes listed below. There will be no misuse or unauthorised use of your data.
Identity Verification & Account Management: Personal information is used to open your account, confirm your identity, ensure login security, and maintain the safety of your account.
Financial Transaction Processing: Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to verify the accuracy of transactions.
Customer Support: Communication and transaction records are used to provide fast and effective resolution of your issues via 24/7 live chat and email.
Fraud Prevention & Security: Technical and financial data is analysed to detect fraudulent activity, prevent money laundering, and ensure the overall security of the platform.
Service Improvement: Gaming activity data is used to analyse user experience and make game selection, interface design, and promotional offers more relevant.
Communications & Notifications: Contact information is used to send important updates, policy changes, transaction confirmations, and (with your consent) promotional messages.
Responsible Gaming Support: Gaming data is used to monitor your play patterns and, where necessary, suggest self-exclusion or limit-setting options.
Cookies & Tracking Technology
win63 uses cookies to operate the website effectively and improve your experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for maintaining login sessions, security tokens, and saving language preferences. Without them, core site functions will not work properly.
Functional Cookies
These cookies are used to remember your preferred games, display settings, and user-specific customisations.
Analytical Cookies
Anonymous statistics are collected to understand which pages users spend more time on and where they encounter issues. No personally identifiable information is included.
Marketing Cookies
These cookies may be used to show you relevant offers based on your interests. You can disable these cookies from your browser settings.
You can reject non-essential cookies by changing your browser settings. However, disabling essential cookies may cause some site features to stop working.
Data Sharing with Third Parties
win63 does not sell or rent your personal information. However, data may be shared with specific third parties in the limited circumstances below:
Payment Service Providers
The minimum information necessary to process transactions via bKash, Nagad, Rocket, and Upay is sent to the relevant platforms. These providers follow their own privacy policies and adhere to their data protection standards.
Technology & Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive technical data for the purpose of operating games. This data is not personally identifiable.
Legal Authorities
If win63 is required to provide information under a legal order or court directive from Bangladesh or any other applicable jurisdiction, it is obliged to do so. Where possible, we will endeavour to notify you in advance.
Fraud & Money Laundering Prevention
If suspicious financial activity needs to be investigated, information may be shared with the relevant regulatory or investigative authority. This is done in the interest of protecting both users and the platform.
Our Measures to Protect Your Information
win63 follows industry-standard technology and processes to protect your information. The key elements of our security framework are described below.
SSL Encryption
All data transmitted on the website is protected by 256-bit SSL encryption. This ensures that no third party can read the information exchanged between you and win63.
Secure Data Storage
Your personal information is stored on secure, encrypted servers. Passwords are never stored directly — only cryptographic hashes are stored.
Access Control
Among win63's internal staff, only authorised individuals may view your information for specific purposes. All access is logged and regularly audited.
Regular Security Audits
Regular security tests are conducted to identify system vulnerabilities. If any risk is identified, corrective action is taken promptly.
Your Rights
As a win63 user, you have the following rights over your personal information:
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Right to Access: You can request at any time to know what information win63 holds about you.
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Right to Rectification: If any of your information is incorrect, you can submit a request to the support team for it to be corrected.
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Right to Erasure: After closing your account, you may request the deletion of information that does not need to be retained beyond legal obligations.
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Right to Restrict Processing: In certain circumstances, you may request that processing of your information be suspended.
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Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you can opt out at any time.
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Right to Data Portability: You may request a copy of your information in a portable format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
Data Retention Period
win63 retains your information only for as long as necessary. The retention policy for different types of information is set out below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | While account is active + 5 years | Legal obligations and dispute resolution |
| Financial Transaction Records | 5 years from the date of transaction | Financial regulatory requirements |
| Gaming History | 2 years after account closure | Responsible gaming monitoring |
| Cookies and session data | Until session ends or maximum 1 year | Improving browsing experience |
| Support Communication Records | 2 years from the date of communication | Ensuring service quality |
After the specified period, data is securely deleted or anonymised so that no individual can be identified.
Protection of Minors
win63 is an adults-only platform. This service is for persons aged 21 and above only. We do not knowingly collect or process personal information of anyone under the age of 21.
Age is verified at the time of account registration. If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. To report such a matter, contact us at [email protected].
Policy Changes & Updates
win63 reserves the right to update this Privacy Policy from time to time. This Policy may be revised when new features are added to the service, the legal environment changes, or best practices in data protection evolve.
For significant changes, you will be notified via your registered email or through a notice within the platform. Continued use of the platform after any changes will be considered acceptance of the updated Policy.
The "Last Updated" date at the top of the page will always show the date of the most recent change. Older versions may be available through the support team upon request.
Contact Us
If you have any questions about this Privacy Policy or wish to raise a concern about your information, please contact us:
Live Chat Support
For instant support in Bengali, 24 hours a day, 7 days a week, use the live chat on the platform. Privacy-related requests are generally processed on a priority basis.
Email Us
For written requests or detailed enquiries, contact us by email. Both Bengali and English are accepted.
Email: [email protected]
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